Driving customer success and helping partners increase profitability
By Gavriella Schuster, General Manager, Worldwide Partner Group Microsoft on September 15, 2015
I wanted to share an update on a program we launched last year: FastTrack Onboarding Center (OBC). While the remote onboarding service benefit still focuses on customer success by helping customers deploy and use Office 365, since launching this program, we’ve had the opportunity to incorporate feedback we’ve received, and evolve the program to better include partners’ services.
FastTrack services continue to offer the best experience while helping partners grow their businesses – both the partner and the Onboarding Center are working in collaboration with customers to deliver first-class services. FastTrack minimizes the time partners need to spend doing time-intensive administrative tasks, so they can increase time spent selling and deploying high-value added services that can be more profitable and drive customer usage.
Some of the feedback we received from customers who are adopting Microsoft Cloud services was that they needed help to fully realize the value of their investment. As a result, we’ve announced several updates to FastTrack and our Adoption Offers. Read the full blog here.
Do you really know where you are on your cloud journey? With just a few questions, the SureStep Profitability Benchmark toolkit can help you determine your business’s current cloud performance and your cloud potential so you can move forward with confidence.
Microsoft Partner Network partners Wise and Dynateam both operate in the Dynamics NAV space—usually more of a recipe for competition than cooperation. However, the combination works well for this particular pairing...
The IT industry is sold on the cloud. But your customers? Maybe not so much. On the industry side, suppliers, service providers, VARs and others have leapt onto the cloud bandwagon. And why not?
At MPN, we know very well that finding the right type of partnerships is key to finding success in today’s incredibly competitive market. Some partner combinations meld together wonderfully to create truly satisfying success...
Altec is a Gold Dynamics partner that offers mid-market enterprise document-management and workflow solutions, and we were recently introduced to the P2P Maturity Model and the opportunity to engage in a “P2P Journey Experience.
Does the cloud really change everything? In a word, yes. How do I know? Because we recently commissioned a survey of more than 100 leaders from U.S. channel organizations.
