The former traditional SI partner now charges an impressive $100 per user per month for their managed services, and forty to fifty percent of Ensyst’s customers are leveraging their managed services offering.
How do they command such a high price point for their managed services?
I recently sat down with Nick Sone, CEO of Australia-based Ensyst, to learn more about his secret sauce, and found out that it’s pretty simple: provide an end-to-end solution for customers.
In order to serve up that secret sauce, Ensyst uses three key ingredients:
- Unlimited end user support
- Proactive monitoring and maintenance of all infrastructure
- Level 1, 2 and 3 support from desktop to datacenter